We answer your questions!

By booking on our site, you benefit from several exclusive advantages:
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• The best rate guaranteed (no additional costs associated with third party platforms)
• More flexible cancellation conditions
• Access to a wider selection of our best apartments
• Personalized customer service, directly with our team
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In addition, you support a local business, committed to the regional economy and job creation.

Yes, online check-in is essential to receive your access code. It must be completed upon receipt of the online pre-check-in email.
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This step only takes 5 minutes to complete and guarantees you quick and informal access to the apartment.

Once you have checked in online, you will receive a personalized access code by email and SMS 48 hours before your arrival. It will allow you to enter the establishment and your apartment.

Important: If you do not pre-check in online, you will not receive the access code and you will not be able to access your apartment.

Do you want to arrive before 15:00? Early arrival is possible depending on availability. Contact us.

No, the departure is automatic at 10 am. All you have to do is leave the apartment and close the door behind you.

‍Important: Please leave the key or badge on the apartment table. These elements allow access to your home without having to enter the code during your stay, which will save you time.

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If you made your reservation directly on our site, you can easily change or cancel your stay via the confirmation email you received. Simply follow the instructions in this email to manage your reservation.
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If you booked via another platform (such as Booking, Airbnb, etc.), requests for changes or cancellations must be made directly on this same platform, as we do not have access to your reservation file in these third-party systems.
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Important: If your reservation was made with a non-refundable rate (the lowest rate available) or if the cancellation occurs outside of the cancellation period allowed for flexible rates, it is important to note that no changes or cancellations will be possible. These rates are subject to strict conditions in exchange for a favourable price. Therefore, no refunds or changes can be granted.
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When booking on a third-party platform, you were offered to subscribe to a Cancellation insurance. If you have chosen this option, you can potentially be reimbursed in case of cancellation. If you did not take out this insurance at the time of booking, unfortunately it will not be possible to benefit from compensation.
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In addition, we recommend that you contact your bank card insurance, as some cards offer coverage in case of trip changes or cancellations. This coverage may sometimes include financial compensation, depending on the terms of your card.
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Finally, if you need to cancel your reservation and need proof for your procedures, we can provide you with a cancellation invoice. Do not hesitate to contact us to request it.

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Our availability is updated in real time. If you do not find what you are looking for, do not hesitate to contact us: we may be able to offer you an alternative solution or inform you of an upcoming availability.

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The code is unique, secure and valid for the duration of your stay. It is sent to you after the online check-in and allows access to the building and your apartment. It is communicated 48 hours before your arrival.

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Only the Yuna Porte-Maillot and Montmartre aparthotels are available with a 24-hour physical reception. The other YUNAs function without physical reception. But our team is available online 7 days a week, from 8 am to 10 pm by WhatsApp or phone, to answer your questions.

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Yes, free high speed wifi is available in all apartments. The access code is indicated in the digital booklet for your stay.

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For short stays, cleaning is done before arrival. Intermediate cleaning is offered for stays of 6 nights booked.

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Important: For more privacy, our aparthotels do not provide for daily cleaning. However, we offer a complete cleaning every 6 nights. If you want additional cleaning, simply order it via the Yuna app or before your stay, during the online check-in.

Bed and bathroom linen provided
Just like at the hotel, your apartment is ready when you arrive: the beds are made, a set of bath towels is available, as well as welcome products in the bathroom.
The little extra Yuna: a cleaning box is also available with the essentials to maintain the apartment during your stay.

Yes, some Yuna properties have luggage lockers. Please check this information on your establishment's page or contact our customer service.

If the hotel does not have luggage storage on site, we offer you to book your locker on the Nannybag website with our 10% discount with the promo code YUNA10.

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Access to the apartment is guaranteed from 15:00. Early arrival is possible depending on availability. Contact us.

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Late check-out can be offered at an additional cost, subject to availability. You can book this service during the online check-in or during your stay on our Yuna application.

Important: In some cases, a late departure cannot be offered, as we need to allow sufficient time for cleaning the apartment before the arrival of the next guest, who may have booked an early arrival before 15:00. Thank you for your understanding regarding this organization.

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Yes, we can help you organize a transfer. Do this during your online check-in directly on our Yuna application.

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No, it is strictly forbidden to smoke in our apartments.
All our accommodations are non-smoking and equipped with smoke detectors. In case of non-compliance with this rule:
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• A fine of €2,500 will be applied,
• Your stay can be Interrupted immediately,
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In addition, if an outbreak of the fire system is caused by smoke, we reserve the right to inform the competent services and to request a compensation for the nuisances caused, in particular towards other customers of the establishment.

Thank you for scrupulously respecting this essential rule for the safety of all.

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No, it is strictly forbidden to organize parties, to invite in large numbers of outsiders and/or to play music.
In case of non-compliance with this rule:
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• A fine of €2,500 will be applied,
• Your stay can be Interrupted immediately,
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Important: If we notice any nuisances caused, in particular to other customers of the establishment, the management reserves the right to demand compensation for the nuisances caused and to notify the competent authorized authorities.

Thank you for scrupulously respecting this essential rule for the safety of all.

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